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Terms of service

These terms are between [Comserv PM Ltd, company number and registered office, once registered] trading as Comserv PM ("we", "us") and the business that signs up for Comserv PM ("you").

The service

Comserv PM is desktop software for planning jobs, tracking time and managing budgets, with an online database and an AI assistant. You need an internet connection to use it.

Free trial

Each new company gets a free 30-day trial with every feature. No payment details are needed for the trial.

Plans and payment

Plans are paid monthly or yearly in advance by card through our payment provider, Stripe. Prices are shown on our website and in the app. Your plan renews automatically until you cancel. We may change prices with at least 30 days' notice by email; the new price applies from your next renewal.

If a payment fails, Stripe will retry it for a few days. If it still can't be collected, access to the app stops until payment is made. Your data is kept.

Cancelling

You can cancel at any time from Billing in the app. You keep access until the end of the period you've paid for. We don't refund part periods, except where the law says we must.

Your data

Your jobs, budgets and other data belong to you. Only people in your company can see them. If you stop paying we keep your data for at least 12 months so you can come back; you can ask us to delete it sooner, or to send you a copy, by emailing us. See our privacy notice.

AI assistant

The AI assistant makes suggestions, such as programmes of works, that you should check before relying on them. Each plan includes a fair monthly allowance of assistant requests.

Fair use

Don't use the service for anything unlawful, try to access other companies' data, or share your login. We may suspend accounts that do.

Our responsibility

We work hard to keep the service running and your data safe, but we can't promise it will never be interrupted. Our total liability to you in any year is limited to what you paid us in that year. We aren't liable for indirect losses such as lost profit. Nothing in these terms limits liability that can't be limited by law.

Changes and contact

We may update these terms and will email you about important changes. These terms are governed by the law of England and Wales. Contact: support@comservpm.co.uk.